ORDERS & PAYMENT

• Custom orders must be placed at least 2 weeks in advance.
• A 50% non-refundable deposit is required to confirm your order.

CANCELLATIONS & REFUNDS

• Cancellations within 24 hours of pickup/delivery will be charged in full.
• Deposits are non-refundable.
• No refunds - All sales are final.

ALLERGIES

• Allergen Warning: Please be advised that our baked goods and desserts contain wheat and/or come into contact with nuts, dairy, gluten, gelatin, and other common allergens. While we take great care in our preparation, we cannot guarantee a completely allergen-free product.
• Please inform us of any allergies or dietary restrictions when placing your order.

PICKUP & DELIVERY

• Pickup is in Surrey, BC and Langley, BC. Address will be provided upon confirmation.
• Delivery is available for custom orders only within a 10km radius of Surrey, BC for an additional fee of $30.00.
• Lower mainland radius above 10km will have an additional $50.00 delivery fee.
• Please be on time. No-shows will result in a cancellation without refund.

CAKE CARE

• Please keep your cake in a cool, dry place away from heat, sunlight, and humidity.
• If not serving right away, refrigerate promptly.
• Transport on a flat, level surface and handle with care.
• Do not leave the cake in a warm vehicle or room for long periods.
• Once your order has been picked up or delivered and accepted, all responsibility for the cake passes to the customer. We are not responsible for any damage, melting, shifting, or changes caused by transport, storage, handling, or venue conditions.